Effective Date: July 2, 2026
At Farm & Found Co., every item is thoughtfully prepared or handcrafted in small batches. Because many of our products are made to order or created by hand, our return and refund policies differ from those of large retailers. Please review this policy before placing your order.
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Food Products
Due to food safety regulations and the nature of Arizona Cottage Food products, all sales of baked goods and other food items are final.
We do not accept returns or exchanges on food products.
If you believe your order was incorrect, incomplete, or did not meet reasonable quality standards, please contact us within 24 hours of receiving your order so we can review the situation.
While refunds are not guaranteed, we are committed to providing excellent customer service and will work with you to determine an appropriate resolution when warranted.
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Handmade & Upcycled Goods
Because many of our handmade products are created from reclaimed, vintage, or upcycled materials, slight variations in color, texture, stitching, dimensions, wood grain, fabric patterns, or other natural characteristics are expected and make each item unique.
These variations are not considered defects.
Eligible non-food merchandise may be returned within 7 days of delivery or pickup if:
•    The item is unused.
•    The item is in its original condition.
•    The item is returned with original packaging when practical.
•    The item is not a custom or personalized product.
Customers are responsible for return shipping costs unless the return is the result of our error or the item arrived damaged.
Returned merchandise must be received and inspected before any refund is issued.
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Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery or pickup.
Please include:
•    Your order number
•    A description of the issue
•    Clear photographs of the item and packaging, if applicable
Farm & Found Co. reserves the right to determine the appropriate resolution, which may include:
•    Replacement
•    Store credit
•    Partial refund
•    Full refund
The selected remedy will depend on the circumstances of the claim.
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Custom & Personalized Orders
Custom, personalized, made-to-order, and special event products require additional planning and preparation.
Once production has begun, these orders cannot be cancelled, returned, or refunded except where required by law or if an error was made by Farm & Found Co.
Customers are responsible for carefully reviewing all custom order details, including:
•    Names
•    Dates
•    Personalization
•    Quantities
•    Product selections
•    Pickup or delivery information
Farm & Found Co. is not responsible for errors approved by the customer before production begins.
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Order Cancellations
Requests to cancel an order must be submitted as soon as possible.
Orders may be cancelled before production begins.
Once ingredients have been purchased, materials have been cut, products have entered production, or shipping preparation has started, cancellations may no longer be possible.
If a cancellation is approved, any applicable refund will be issued to the original payment method.
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Refused or Unclaimed Orders
Orders that are refused, abandoned, or not picked up during the agreed-upon pickup period are not eligible for refunds.
Farm & Found Co. is not responsible for replacing products that are not collected during the scheduled pickup timeframe.
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Gift Cards
If gift cards are offered, they are non-refundable and may not be redeemed for cash except where required by applicable law.
Lost or stolen gift cards may not be replaced.
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Promotional Items & Sale Merchandise
Unless otherwise required by law, clearance items, promotional merchandise, discounted products, and final sale items are not eligible for return or exchange.
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Refund Processing
Approved refunds will be issued to the original payment method whenever possible.
Please allow your financial institution adequate time to process the refund after it has been issued.
Processing times may vary depending on your payment provider.
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Reservation of Rights
Farm & Found Co. reserves the right to deny any return or refund request that does not comply with this policy or where abuse of our return process is suspected.
Nothing in this policy limits any rights provided to consumers under applicable law.
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Questions
If you have questions about this policy before placing an order, we are happy to help.
Farm & Found Co.
Email: farmandfoundco@gmail.com